Frequently Asked Online Banking Questions
Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.
Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online banking experience.
Q: Is any of my personal information stored in the Online Banking product?
A: Yes, the Online Banking product stores your User ID, password and user preferences.
Q: How current is my banking information?
A: Your account information is always up to date reflecting transactions as they are posting to your account.
Q: What accounts will I be able to access through Online Banking?
A:You can access your checking, savings, and loan accounts from the Online Banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.
Q: How much account information can I view at once?
A: You will be able to view a minimum of 30 days and up to 60 days depending on where you are in your statement cycle. Call us if you have additional questions about viewing your account history.
Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.
Q: Can I schedule future transfers?
A: Yes. You can schedule future and recurring transfers.
Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q: Is there a demo available for me to try?
A: Yes, we have an Online Banking Demonstration Site that is part of the Home Banking package.
Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 20 minutes. However, you can define the timeout period in the User Options area for 5, 10, 20, 45 or 60 minutes.
Q: What is required to use the Online Banking service?
A: All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer®, Netscape Navigator® or America Online®. You can use any computer that has Internet access.
Q: How do I access Online Banking?
A: You must first complete the Online Banking registration form and submit it to us. Once your registration is received we will process your request. You may Contact Us with any questions you have during the registration process. You must be a primary owner on an existing checking, savings or loan account before banking online.
Q: Can I create my own password that is easy for me to remember?
A: Yes. You create a temporary password during the registration process. When you log into online banking the first time, you will be prompted to change your password and setup your security questions. Anytime you wish to change your password you can go to User Options and select "Change Password".
Q: What happens if I forget or lose my password?
A: When you first access online banking, you have the option to answer three security questions which will allow you to reset your password should you forget it in the future. If you choose not to utilized the reset password feature, you will need to call for customer support at (877)809.4890 or (731) 288.4584.
Q: Can I create my own username rather than using my social security number?
A: Yes. After you access Online Banking the first time, go to User Options and select "Change Username".
